Growth of BPO in India

While choosing an ideal firm or a company as an outsourcing partner, there are various important aspects which need to be ensured to choose both the associating agency and country. One of the key area to be ensured is the availability of required skilled and professional workforce. In this context, India as a chosen country gets priority over its competitors in not only the Asia but almost in respect of all the countries of the world. Besides above, Indian software services industry strong value proposition of a large, English speaking, technically qualified manpower, competitive billing, high productivity gains and scalability.

Which had helped the country emerge as a key IT services outsourcing destination, continue to hold India in good stead. These intrinsic strengths and advantages gave India a leg up in the burgeoning KPO space as well, taking it beyond the realms of IT services.The country is at an important juncture, having completed the transition from an agrarian economy to a fully-fledged world economy. A key element in taking the country forward and maintaining its growth momentum is the provision of a highly skilled and competent global workforce.

Having appropriate IT and management skills is assuming an ever-greater importance, and the IT sector is emerging as a major driver of the Indian economy. IT manpower development today, is not only crucial for sustaining the growth of the Indian economy, it is also important for maintaining the country’s edge in the global markets. Most of the new entrants in the industry are fresh graduates indicating the availability of a large pool of fresh resources each year as against the siphoning off of resources from other industries.

A break-up of the 10 lacs professionals in different sectors reflect that the number of employees in the IT segment has witnessed the highest levels of growth over the last few years. This growth is attributed to the tremendous growth in demand for these services in the IT sector. To take this forward, NASSCOM has been conducting annual HR Summit in Chennai for the past three years that witnesses the confluence of the IT industry and academia at one common platform. The summit’s aim to address some of the areas of concern from the industry and academia perspective such as solutions to company HR challenges, appointing and retaining the right talent, etc.